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Two Maritime Robotics employees smiling with a Mariner USV in the background.

Support & Service

We are committed to delivering comprehensive support and services to our valued customers, as we recognise the importance of reliable and efficient solutions.
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How can we help you?

Support

Need assistance with your Maritime Robotics system? Our support team will provide you with the help and assistance you need. We are committed to resolving your issues efficiently and effectively. To get in touch please fill out the form at the bottom of this page, or reach out directly at:
[email protected]
+4746525800

Service & maintenance

We provide service and maintenance, including repair, servicing, and troubleshooting of both hardware and software delivered from us. For service and troubleshooting, we utilise remote connections for swift and efficient assistance. Access product maintenance manuals and other valuable resources through our customer portal: sky.usv.no.

Training

To maximise the benefits of your system, training is essential. Our training courses cover system operation, maintenance, and crucial safety considerations. Each training session can accommodate up to six participants and can be held at either our training center, or your office. We offer customised training for both new and experienced users.

Upgrades & modifications

We are consistently working on advancing and enhancing our solutions and products, offering a variety of upgrades and modifications for both hardware and software components. For more details, please don't hesitate to reach out to us.

Spare parts

As part of our maintenance, servicing, or repairs offerings, our service team will provide the essential spare parts required to keep your system in its optimal working condition. If you have any specific requirements or questions regarding our spare parts offerings, please let us know.

Rental

Our Uncrewed Surface Vessels (USVs) are available for rental, offering access to a fleet of our Otters and Mariners. To learn more about the availability of our USVs and the rental rates, please don't hesitate to reach out to us. Our team will provide you with all the information you need to make an informed decision.

Submit your request


Please describe your request in the form below. For enquiries concerning your specific product or solution, make sure to include the product name/number to ensure fast and efficient assistance. We are here to assist!

Service team

Sigurd Vigrestad

Director Service & Aftermarket

Sebastian Minfjord

Service Manager

Ingebrigt Reinsborg

Service Engineer

Adrian Perkins

Technical Manager

Karl Mattsson

Service Engineer

Yngve Dahler

Service Engineer

Frequently asked questions

We offer customised training for both new and experienced users. Our training courses cover system operation, maintenance, troubleshooting, and crucial safety considerations.

We recommend our customers to perform standard boat maintenance for ensuring optimal performance and longevity. This typically would checking for corrosion, clean after use etc.
Please see our user guidelines at sky.usv.no for more information.

General information including user manuals, product details and software releases is available in the customer portal at sky.usv.no
Please use your login details to access the customer portal or contact us to set up an account.

  1. Inspect the hardware. Make sure all cables and connectors are securely connected and free from damage.
  2. Check the connectivity status of the different devices by using the ping command.
  3. If you are still having troubles after trying step 1 and 2, please reach out to our service team through the contact form or our direct email/phone line.

The amount of people needed for deploying and operating our USVs depends on the size of your vessel. For the Otter USV, we recommend a minimum of two persons to ensure safe deployment. Once the vessel has been deployed, only 1 operator is needed to complete the mission. For our larger USV portfolio, like the Mariner and Mariner X, we recommend at least 3 people during the deployment and 1-2 persons operating from the control station.

  1. Make a safety assessment, ensuring acceptable conditions for deployment of the USV.
  2. Check equipment, make sure everything is securely connected and free of damage.
  3. Clean and test the USV before deployment.

For more information on how to prepare your vessel for its mission, the deployment documentation is available in your personal vessel folder at sky.usv.no.

Our system supports several data formats for exporting and sharing data collected using your Maritime Robotics USV. The 3 main formats we support are s7k(Teledyne), s7k(Norbit) and kmall(Kongsberg).

For new order submissions, order changes and/or questions regarding new system functionalities and offerings please contact us through our contact form.